Outbound Customer Service Representative - Appointment Setting Specialist

Are you a dynamic and results-driven professional with a passion for building client relationships? CSV Now is seeking an Outbound Customer Service Representative with appointment setting experience to join our growing team in Canggu, Bali. In this role, you'll be at the forefront of connecting with potential clients, setting appointments, and ensuring our customers receive the exceptional service they deserve. This is a fantastic opportunity to grow your career in a vibrant international environment, with the chance to develop your skills in outbound customer service and appointment setting.

At CSV Now, we are dedicated to providing top-notch customer service solutions. Our team is committed to delivering outstanding results and building lasting relationships with our clients. As an Outbound Customer Service Representative, you'll play a crucial role in our mission to exceed customer expectations. You'll use tools like Salesforce and Zoom to manage appointments, track interactions, and ensure seamless communication. This role offers a dynamic work environment, competitive compensation, and the chance to be part of a company that values innovation and growth.

📋 Tanggung Jawab Pekerjaan

• Conduct outbound calls to potential clients to set appointments and schedule meetings.
• Use Salesforce and Zoom to manage and track appointments efficiently.
• Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
• Maintain accurate records of all customer interactions and follow up on appointments.
• Collaborate with the sales team to ensure a smooth transition from outbound calls to in-person meetings.
• Stay updated with industry trends and best practices in customer service and appointment setting.
• Participate in team meetings and contribute to the development of customer service strategies.
• Achieve and exceed monthly and quarterly sales targets.

🎓 Kualifikasi & Syarat

• Proven experience as an Outbound Customer Service Representative or similar role, with a focus on appointment setting.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Proficiency in using Salesforce and Zoom for managing appointments and tracking interactions.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Familiarity with CRM systems and customer service best practices.
• Ability to work in a fast-paced environment and handle multiple calls simultaneously.
• Bachelor's degree in Business Administration, Marketing, or a related field (preferred but not required).
• Fluency in English, both written and spoken, is a must.

🛠️ Keahlian

Lowongan Terkait